"You're raising the standards, and you're dropping the prices", Kamel told Kalanick, to which Kalanick responded, "we're not dropping the prices on black".
"I lost $97,000 because of you", Kamel tells him. He said to Kamel: "Some people don't like to take responsibility for their own s***. They blame everything in their life on somebody else", Kalanick said as he climbed out of the auto and slammed the door. Then, incredibly, actual video of CEO Travis Kalanick being a massive dickhead to an Uber driver, prompting him to release a statement acknowledging he needs to "grow up".
Uber CEO Travis Kalanick received an unexpected tip from an unhappy employee. And lately, he's been under fire for creating a culture of brazen meritocracy at the hyper-growth company he co-founded in 2009.
Kalanick and Uber have suffered a number of setbacks and controversies in the past year, and especially months.
The company also hired a CIA-linked intelligence firm to investigate the plaintiffs and lawyer involved in a class-action lawsuit against Uber.
"On my first official day rotating on the team, my new manager sent me a string of messages over company chat", wrote the woman, who left the company in December 2016 to join Stripe.
That turnover leaves the company under pressure to keep its rider-driver equation in balance, said Harry Campbell, a California industry analyst who runs a blog called The Rideshare Guy.
Uber, for its part, has tapped Perkins Coie to aid former Attorney General Eric Holder's firm Covington and Burling in its efforts to look into individual claims of sexual harassment and workplace issues. "Good luck", he said getting out of the auto.
"I better Never have a driver treat me like that!" one poster remarked. "I am bankrupt because of you". About a week later, Recode asked Uber if they had been aware of previous harassment allegations against SVP Amit Singhal when he worked at Google.
Waymo -a self-driving auto project owned by Google's parent company, Alphabet Inc. -sued Uber last week, alleging theft of trade secrets.
The video stirred quite some waves and made headlines, so a more humble Kalanick has now seen the error of his ways and issued an apology for his reactions.
Within days, he quit the president's advisory panel and slammed the travel ban in a memo to staffers.
Susan Fowler, the former Uber engineer, says Uber is investigating her and blaming her for the rash of users who have deleted their accounts of the ride-hailing service.
"One of the reasons Uber has such promise.is because of how it's completely changed the game", Brauer said.
Uber pricing has changed significantly since the app launched.