A video screengrab shows passenger David Dao being dragged off a United Airlines flight at Chicago O'Hare International Airport in this video filmed by @JayseDavid April 9, 2017. The Associated Press later confirmed the changes at Delta after getting its hands on an internal memo. Delta Air Lines Inc increased the payouts its airport agents can offer passengers on overbooked flights to US$2,000 (RM8,828) from US$800, according to a memo seen by Bloomberg. Delta's move comes as United Airlines struggles to recover from images of a passenger's forced removal from a sold-out flight.
It's no surprise airlines would want to beef up the incentives for customers they need to bump from flights.
Mr Bell flicked the scorpion on to the floor and a flight attendant covered it with a cup before throwing it away in the bathroom.A nurse who happened to be on board gave him a painkiller as a precaution, he said.
In an interview with Good Morning America this week, Munoz said the company is reviewing its policies to free up frontline employees to use "common sense" in tense situations.
At least one other airline is rethinking its policy too.
Dao was removed because there were not enough seats in the fully booked flight for four United employees to fly from Chicago, Illinois, to Louisville, Kentucky.
None would describe their limits on paying passengers.
Airlines can legally bump passengers from a flight, and major U.S. carriers did so about 475,000 times a year ago, according to the U.S. Department of Transportation. "As he was grabbing it by the tail it stung him", Linda told CNN, going on to say that Richard scooped the scorpion off of his tray, and it landed in the aisle, prompting another passenger to declare, "Oh my god, that's a scorpion".
A physician on the ground assured the crew that "it was not a life-threatening matter", United spokeswoman Maddie King said in an email on Friday, adding that the airline is "reaching out to the customer to apologise and discuss the matter". But almost all of the scrutiny has fallen on United, and its CEO Oscar Munoz has been the public face in apologizing for how the situation was handled.