GameStop's new initiative to have a games rental service has been paused for the time being. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", a GameStop spokesperson said. Those stores have been told to pull all promotional materials related to the PowerPass, according to Kotaku. Under its six-month terms, the program would allow customers to take any used game from a local store's catalogue, play it as long as they wished and exchange it for another until the subscription expired. According to multiple employees and a spokesperson for GameStop, the heavily anticipated service has hit several snags ahead of its launch, and will now be suspended indefinitely.
Either way, the PowerPass program is now suspended and there's no word whether or not the program will be reinstated.
While the company didn't go into details about what those "program limitations" are, the sources say it could be due to an antiquated company computer network that isn't able to handle the program effectively.
Don't worry if you've already bought a PowerPass subscription, though.
Update: Asked for comment, GameStop replied to Polygon with this statement. Meanwhile, the Steam platform from Valve made this the preferred method for PC gamers years ago. There's no timing yet for the rental program's return, but it doesn't sound like GameStop has any intention of making the temporary hold more permanent. In the meantime, one alternative would be Microsoft's Game Pass program, which gives Xbox owners access to 100 Xbox One and Xbox 360 games for $10 per month. This would make a great deal of sense and lines up with the quiet soft-launch so far.