Emergency dispatchers in Sacramento County in California have been getting 20 accidental 911 calls a day since October 2017.
Emergency dispatchers in Elk Grove, Calif. have been dealing with a troubling problem over the past several months: a flood of erroneous emergency calls traced back to a nearby Apple fix facility. Dispatchers have commented that employees can sometimes be heard in the background talking about general maintenance work and Apple products. It's not like there are technicians calling saying they are being punished for having the gall to bring Android devices into an iOS-dominated workplace.
What isn't by design is the overwhelming number of 911 calls accidentally made from iPhones at an Apple service centre in Sacramento, California. CBS reports Elk Grove police are working with the iGiant to stop the mobes flooding the 911 call center.
It's not clear why the calls are being placed, or if they're coming from iPhones or Apple Watches. But they are a nuisance to operators trying to address real emergency calls, particularly if they come in while a dispatcher is dealing with another situation.
"We take this seriously and are working with local law enforcement to investigate the cause and ensure this doesn't continue", an Apple spokesperson told CBS 13 Sacramento. The maneuver is similar to doing what's called a hard restart on an iPhone, in which you simultaneously press the power and volume down buttons to cause the device to reboot. In 2011, researchers from Google studied 911 calls in San Francisco and found that 30 percent of emergency calls from wireless phones were accidental.