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Unless I see a black person commit a crime right before my eyes I wouldn't call the cops, because I know that a person of color doesn't have a good chance of surviving any interaction with the police. Details of the episode, which authorities provided Saturday, ignited widespread criticism on social media, incited anger among public officials and prompted investigations.

"The police were called because these men hadn't ordered anything", DePino tweeted while also tagging the Seattle-based coffee company.

He said staff had told officers the two men wanted to use a bathroom in the coffee shop but were informed it was only for paying customers. The men declined to leave and said they were waiting for a friend, their attorney later said.

Lauren Wimmer, the attorney for the two men, told The Washington Post that her clients told a Starbucks employee that they were waiting for Yaffe.

In an nearly seven-minute clip, the commissioner said a trespassing and disturbance matter led to Starbucks employees calling 911. He says they repeatedly refused to leave. They were held for almost nine hours before they were released, she said, after prosecutors said they would not pursue charges.

In statement posted on Twitter, Starbucks apologized "to the two individuals and our customers".

Following accusations of racial profiling, the CEO of Starbucks has promised to personally meet two men arrested at one of the coffee giant's stores for a "face-to-face apology".

The company "stands firmly against discrimination or racial profiling", he added. He said the company will investigate and revise its own practices and training, which Johnson admits "led to a bad outcome - the basis for the call to the Philadelphia police department was wrong".

He added: "Our store manager never intended for these men to be arrested and this should never have escalated as it did".

A company spokesman late Saturday would not say whether any employees would face discipline. There was also a female customer speaking to police and proclaiming the unidentified men's innocence. "Instead the males continued to refuse, as they had told the employees previously". "It's absolute discrimination." A woman chimes in off-camera: "They didn't do anything".

"If a business calls and they say that someone is here that I no longer wish to be in my business, they [the officers] now have a legal obligation to carry out their duties", Mr Ross said. The men refused, he said.

Ross said he is aware of implicit bias and his force provides training, but he did not say whether he believed it applied in this case.

Philadelphia Police Commissioner Richard Ross defended the actions of officers in the video saying his officers "did absolutely nothing wrong".

Ross said that the police remained professional and they "followed policy and they did what they are supposed to do".

"We are reviewing our policies and will continue to engage with the community and the police department to try to ensure these types of situations never happen in any of our stores". "They did a service that they were called to do". Last year, the company vowed to hire 10,000 refugees, drawing calls for a boycott, mostly from conservatives who said they should focus on native-born Americans and military veterans (though Starbucks started an initiative in 2013 to hire 10,000 veterans and military spouses). His office will communicate with Starbucks further to discuss, he said. We need you to proactively make this right by the two young men you violated. We're taking immediate action to learn from this and be better.