"Given the information disclosed it seems clear that the responding officers, in this case, did not violate the current policies which guide their work and acted in accordance with the law", Menos said in a statement. And almost 175,000 employees will undergo the training. "I will say as an African American male, I am very aware of implicit bias".
"Police officers are not the only one deciding who get subjected to policing", he said.
"They are at least consistent in their policy", Ross said.
Johnson met privately on Monday with the two men, a spokesperson for the coffee giant confirmed to NBC News.
On Thursday, two men had asked to use the restroom at Starbucks, but were told that the bathrooms are for customers only. The man who recorded the video, Brandon Ward, was upset because a Starbucks worker wouldn't give him the code for the restroom, telling him he needed to make a purchase.
Once completed, the company will make the education materials available to other companies, including its licensee partners, for use with their employees and leadership.
"Our store manager never intended for these men to be arrested and this should never have escalated as it did", said the statement. "It was completely inappropriate to engage the police", Johnson said. The coffee behemoth has come under fire after footage surfaced online showing the arrest and removal of two black men from the store.
In addition to the company-owned stores, Starbucks had as of January about 5,700 licensed stores in the United States, such as the ones inside Target and Barnes & Noble stores.
The incident in Los Angeles, along with, has left Starbucks struggling with accusations of racism from coast to coast. No one can complain if you're thrown out of Vetri Cucina because you spent five hours there working on your crap screenplay while nursing an herbal tea and asking for refills of hot water.
This is ridiculous. Arresting someone for waiting around in a Starbucks - again, something white people do all the time - is not an "oopsie" error like not getting the foam art right on a latte.
"It's more a matter of changing the general practices, so that it's less likely to happen in the first place", he said. "I saw the entire thing".
"The nature of implicit bias is such that you can not subjectively experience when it's influencing you", said Jack Glaser, a professor of public policy at the University of California, Berkeley. "This event is not representative of how Starbucks operates".