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Apple's promise is that, though some bemoaned the loss of the Touch ID sensor on the iPhone X, the facial recognition system is, in fact, much more secure than fingerprint biometrics ever was. While these features helped the company to attract customers, it also made it hard for the service centers to perform repairs on the device.

Apple has updated its service policy for iPhone units exhibiting Face ID issues to allow for a whole unit replacement in certain cases, reports MacRumors.

Initially, according to an internal support document, the suggestion is to run their usual diagnostics program for potentially faulty hardware, and then replace the TrueDepth camera module.

Henceforth, Apple appears to be addressing the problem with issuing the support document to the employees at the service centres, which ultimately explains the formal process of running diagnosis of the rear cameras and attempting repairs, before replacing with the new product. Among others is a Reddit user who complained of a malfunctioning rear camera and Face ID.

Regardless, Apple has a fix and it has advised all Authorized Service Providers on how to tackle the problem. The wide-angle camera at the back is connected to the selfie snapper, while the telephoto shooter at the rear is tied to the True Depth system.

The support document was obtained and the instructions published by MacRumors, which says it instructs employees to begin by running a diagnostics tests to clarify if the customer's issue with the Face ID could be resolved with a rear camera fix. The front-facing camera also worked fine but not the FaceID.

What's Next For The iPhone X?

In case you didn't know, Apple has reportedly sold around 50 million units of the iPhone X since its launch back in November previous year.

If you use an iPhone 7 or iPhone 7 Plus and have had difficulty being heard during calls, you aren't alone. If the fix of your iPhone X doesn't work, a full-device replacement is likely to take place.


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