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A transgender woman in Arizona has hit national pharmacy chain CVS with a complaint after she says her pharmacist refused to fill her hormone prescription this spring.

When I got home, I called my doctor's office to explain what happened.

In a blog post on the ACLU website, Hall wrote that she left her doctor's office one day in April with her hormone prescription, excited to become the woman she always knew she was.

"My family supports me, fortunately, and helped me work through the anger and humiliation this experience caused", she wrote.

"Embarrassed and distressed, I almost started crying in the middle of the store", she said in the statement.

It was the first time she received a prescription for the hormone therapy. "I just froze and worked on holding back the tears".

The pharmacist wouldn't give the prescriptions back to her, Hall wrote, so she had to ask her doctor to call them in to another pharmacy.

CVS told CNN that the particular pharmacist, who refused to fill Hall's prescription has since been fired, the company stressing that they do not condone discrimination. Feeling as though she had no other options, she then filed a complaint with the Arizona State Board of Pharmacy on Thursday, according to the ACLU.

CVS Health apologized for the incident on Friday in a statement to The Hill.

A CVS spokesperson, Michael J. DeAngelis, said in a statement Friday that the pharmacist's conduct "does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care".

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Eventually, Hall got her prescription filled at a local Walgreens without a problem. The pharmacist still refused to fill the prescription without giving a reason. "Hilde said she was almost in tears by how the pharmacist was treating her, and no one should face that kind of judgment".

Hall said she went to the Fountain Hills, Arizona, CVS with her doctor's prescription on April 24. In fact, CVS pharmacists were directly involved in the development of the HRC's resource guide for providing pharmacy care and services to LGBTQ patients.

CVS said the employee was sacked, and added it had not responded to Hall's complaints because of "an unintentional oversight".

Both pharmacists' actions were justified under Arizona law.

"So far what I have experienced is a lot of dirty looks and a lot of some people spitefully using the wrong pronouns", Inderrinden said.

DeAngelo added that CVS is making arrangements to speak with Hall.

The American Civil Liberties Union of Arizona encouraged Hall to speak out to create change on behalf of transgender people, said Steve Kilar, ACLU of Arizona spokesman.

We are very proud to have earned a flawless score on the Human Rights Campaign's (HRC) Corporate Equality Index for the past four consecutive years for our policies and practices related to LGBTQ equality.


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